How your appointment works.

Booking & confirmation

Your Calendar booking reserves the time.

Your appointment is reserved as soon as you finish the Calendar booking. Google immediately emails the appointment and private Meet link.

Appointments can be booked up to 60 days ahead and at least 8 hours before the chosen time.

Payment

Watch for the second email.

A separate email with the correct fee, private EFT details and pre-consultation form usually arrives within five minutes. Payment and the form are due before the consultation.

If the second email has not arrived after 10 minutes, check spam or junk, then contact the practice on WhatsApp. Do not send card details or medical information in a payment message.

Changes & late arrival

Give notice as early as possible.

Patients may cancel or move an appointment without charge by contacting the practice at least 4 hours before the confirmed time.

Cancellations within 4 hours and missed appointments are reviewed fairly case by case and may not be refundable. If the practice cancels, the patient may choose a new time or a full refund.

The clinician will wait for 10 minutes. A late start may shorten the consultation; after 10 minutes the appointment may need to be rescheduled.

Children

A guardian remains part of the process.

A parent or legal guardian must book the appointment, give consent and remain available for a child’s consultation.

Dr Ntsaba may recommend urgent or in-person assessment when remote care is not suitable for the child’s symptoms or age.

On the day

Prepare a private place and reliable connection.

Use the Google Meet link in the Calendar confirmation. Join from a quiet, private place with a charged device and reliable connection.

Keep your device charged. The practice verifies the patient’s identity and current physical location when the call begins. Consultations are not recorded by default.

Clinical suitability

Virtual care is not always the safest care.

A prescription, certificate, test or referral is issued only when clinically appropriate. Dr Ntsaba may stop the virtual assessment and recommend examination at a clinic, doctor’s room or emergency facility.