This website has no patient accounts or medical-record database. Booking and the private pre-consultation form are handled by the clinic’s Google Workspace.
No patient databaseThe website has no patient-record backend.
Private pre-consultation formIts link is emailed only after a booking.
No advertising trackingNo advertising pixels or analytics cookies are configured.
1. What happens when you book an appointment
When you select an adult or child consultation, this website sends you to the practice’s Google Calendar booking page. Google Calendar processes the contact and appointment details needed to reserve the time, send confirmation and deliver reminders. Those details are not submitted to or stored by this website.
The Calendar form is for scheduling only. Do not enter symptoms, photographs, identity documents or medical records there. Google and WhatsApp process information under their own terms when you use their services.
2. The private pre-consultation form
After booking, the clinic sends a separate email containing payment details and a link to a short Google Form. The form collects information reasonably needed to prepare for the consultation, including consent and relevant health information. It is not monitored for emergencies.
Form responses are handled within the clinic’s Google Workspace, not by this website. Access is restricted to the practitioner and authorised support providers who need it for care or administration. Do not upload identity documents, medical aid cards or photographs unless Dr Ntsaba specifically asks for them through an appropriate private channel.
3. Website technical information
The hosting provider may automatically process limited technical logs, such as an IP address, browser type, requested page, time and security events, to deliver and protect the website. The clinic does not use this website for behavioural advertising or automated medical decisions.
4. Health information and consultation records
Information shared directly with the practice for assessment and treatment may become part of the confidential clinical record. It is used for care, prescriptions, certificates, referrals, billing and legal record-keeping requirements. Access should be limited to Dr Ntsaba and authorised service providers who need it for those purposes.
Video and messaging providers may process information outside South Africa. The practice must use reasonable safeguards and comply with applicable requirements for health information and cross-border processing. Consultations are not recorded by default.
5. Children
A parent or legal guardian must book and consent to a child’s consultation and should not allow a child to send personal or medical information through the booking journey independently.
6. Your choices and rights
You may ask what personal information the practice holds about you and request correction or deletion where the law permits. Some clinical and financial records must be kept for legally required periods and cannot be deleted on request.