Privacy notice
This website is deliberately minimal: it does not create patient accounts, submit medical forms or store the information entered into the appointment request.
Your name, patient type, preferred date, time and video method remain in your browser while you complete the request. When you press “Send request on WhatsApp”, your browser places those details into a WhatsApp message. Nothing is submitted to or stored by this website.
Do not add symptoms, photographs, identity documents or medical records to the booking message. WhatsApp processes messages under its own privacy terms.
The hosting provider may automatically process limited technical logs, such as an IP address, browser type, requested page, time and security events, to deliver and protect the website. The clinic does not use this website for behavioural advertising or automated medical decisions.
Information shared directly with the practice for assessment and treatment may become part of the confidential clinical record. It is used for care, prescriptions, certificates, referrals, billing and legal record-keeping requirements. Access should be limited to Dr Ntsaba and authorised service providers who need it for those purposes.
Video and messaging providers may process information outside South Africa. The practice must use reasonable safeguards and comply with applicable requirements for health information and cross-border processing. Consultations are not recorded by default.
A parent or legal guardian must request and consent to a child’s consultation and should not allow a child to send personal or medical information through the booking journey independently.
You may ask what personal information the practice holds about you and request correction or deletion where the law permits. Some clinical and financial records must be kept for legally required periods and cannot be deleted on request.
Contact the practice at ntsabawellness@gmail.com for a privacy request. You may also contact the Information Regulator South Africa .
This notice is updated when the booking tools or handling practices change. Last updated: 16 July 2026.
Privacy question?